With the magicJack dial pad open, select the Menu button in the top left corner of the application.Plugged in using the wall/router - The volume should only be dictated by the physical phone itself, please make sure the ringer/volume are turned up on your handset.If you are experiencing an issue with your audio or sound: If you still experience issues after completing the above steps, please contact our Customer Care team for further assistance. Contact Your Internet Service Provider - request assistance with opening ports 50 on your router/modem.Change Cables - Try replacing the cables associated with your configuration:.You can test your internet connection speed at. We recommend using a broadband-equivalent (or better) connection with a minimum download speed of 5mbps and minimum upload speed of 3mbps. Test Your Network Connection - Call quality issues can be caused by low internet speeds or unstable network connections.If your device is plugged into a router, switch the ethernet cable to a different ethernet port on the router. Change Ports - If your magicJack is plugged into your computer, switch the device to a different USB port.Switch Phones - Swap out phone hardware to verify the issue isn’t with the phone itself.Static on calls can be caused by numerous factors and can be resolved by one of the following:
If you still experience issues after completing the above troubleshooting steps, please contact our Customer Care team for further assistance. Note – SIP ALG does not cause problems such as static, echo or poor audio quality, these are generally due to network (Internet) connectivity issues. Refer to the router user manual for specific steps on how to disable SIP ALG or contact your Internet Service Provider for assistance. Ensure that SIP ALG (Application Layer Gateway) is disabled.Navigate to the Advanced Firewall settings.These are the general steps to change this setting in most router models: Calls go straight to voicemail for no known reasonĭisabling SIP ALG on the router may help resolve the issues above.Audio cuts out completely while on a call and doesn’t return.Inbound or Outbound calls fail to connect.One-way or no-way audio, intermittently or consistently.These often happen without the user knowing and can include: There are various ways SIP ALG can impact VoIP service.
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